Shipping policy
SHIPPING POLICY
Thank you for shopping with E&K. This Shipping Policy explains how orders are processed, fulfilled, shipped, and delivered.
SHIPPING DESTINATIONS
At this time, E&K primarily serves customers within the United States.
Available shipping destinations may vary by product and will be determined during checkout.
ORDER PROCESSING AND FULFILLMENT
E&K may use third-party suppliers, fulfillment partners, logistics providers, and shipping carriers to process and fulfill orders.
Because of this fulfillment model, products may ship directly from a third-party fulfillment location rather than from E&K's business address.
Products may also be fulfilled from different locations depending on the product, supplier, inventory availability, and destination.
Unless a different shipment timeframe is clearly stated before purchase, we expect orders to be shipped within 30 days after the order is received.
For products with a specific processing or estimated delivery timeframe displayed on the product page, checkout, or order information, that information will apply to that order.
SHIPPING RATES
Available shipping methods and applicable shipping charges are displayed during checkout.
Shipping rates, free-shipping qualifications, and available shipping methods may vary depending on the order value, product, destination, fulfillment location, and other applicable factors.
The shipping charge displayed and accepted at checkout will apply to your order.
ESTIMATED DELIVERY
Delivery times vary depending on the product, fulfillment location, destination, carrier, customs processing, weather, transportation conditions, and other circumstances.
Any estimated delivery date or delivery timeframe communicated to you is an estimate unless we expressly state that the delivery date is guaranteed.
Where available, order tracking information can be used to view the latest carrier-provided delivery status.
E&K does not promise a delivery timeframe that has not been specifically stated for your order.
THIRD-PARTY AND INTERNATIONAL FULFILLMENT
Some products may be fulfilled by third-party partners and may ship from a location outside the United States.
As a result, certain shipments may be subject to customs processing or other import procedures.
If duties, taxes, customs charges, or other import-related charges may become the customer's responsibility, applicable disclosures will be provided as required by law.
TRACKING INFORMATION
When tracking information becomes available from our fulfillment partner or shipping carrier, it may be sent to the email address or other contact information associated with your order.
You may also be able to view tracking information through the order-tracking features available on our store.
Tracking information may take some time to update after a shipping label or tracking number is created.
MULTIPLE OR SPLIT SHIPMENTS
An order containing multiple products may be fulfilled by more than one supplier or fulfillment location.
As a result, items from the same order may arrive in separate packages and at different times.
When available, separate tracking information may be provided for each shipment.
SHIPPING DELAYS
Shipping delays can occasionally occur because of supplier processing, carrier delays, customs processing, weather, transportation disruptions, address issues, inventory changes, or other circumstances.
If we become aware that we cannot ship your order within the timeframe stated for your order, we will provide applicable notice and options regarding the delay.
Depending on the circumstances and applicable law, you may be given the option to consent to a revised shipping timeframe or cancel the affected unshipped order and receive an applicable refund.
If we determine that we cannot fulfill an order, we may cancel the affected order and issue an applicable refund to the original payment method.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before submitting your order.
If you discover an error in your shipping address, contact us as soon as possible.
We will make reasonable efforts to update the address when fulfillment has not yet progressed too far, but an address change cannot be guaranteed after processing or shipment has begun.
We are not responsible for delivery problems resulting from an incorrect or incomplete address provided by the customer, except where otherwise required by applicable law.
LOST, DAMAGED, OR MISSING SHIPMENTS
If your tracking information indicates a delivery problem, or if your order arrives damaged, incomplete, or incorrect, please contact us with your order number and relevant details.
When appropriate, we may request photographs or other information needed to investigate the issue with the supplier, fulfillment partner, or shipping carrier.
Depending on the circumstances, an appropriate resolution may include a replacement, reshipment, partial refund, full refund, or other remedy.
Returns and refunds are also subject to our Return & Refund Policy.
ORDER CANCELLATIONS
If you would like to request cancellation of an order, contact us as soon as possible.
We will make reasonable efforts to cancel an eligible order before fulfillment or shipment begins.
Cancellation cannot be guaranteed after an order has entered processing or fulfillment.
If an order has already shipped, the applicable return process will be governed by our Return & Refund Policy.
CONTACT US
If you have questions about shipping, tracking, or an order, contact us at:
E&K
Operated by ENK Commerce LLC
Email: kjbuh1300@gmail.com
Phone: +1 (702) 415-0561