Refund policy

Returns and refunds

We accept eligible returns requested within 30 days after delivery. Eligible electronics must be requested within 14 days after delivery.

Every return follows the return eligibility, evidence, deadline, label, destination, and completion requirements of the supplier or marketplace that fulfilled the order. ESAVEY provides the approved instructions after reviewing the request. Do not send an item to an address that ESAVEY has not approved.

Damaged, defective, incorrect, or materially different items

There is no processing fee. When the supplier or marketplace provides a Free Return label, ESAVEY provides that approved label to the customer. Otherwise, ESAVEY covers the approved return-label cost when a return is required.

Change-of-mind returns

There is no processing fee. Original shipping charges are not refundable. When the supplier or marketplace provides a Free Return label, that label is used. If no free return label is available, the customer may be responsible for the approved return-shipping cost.

ESAVEY initiates the Shopify refund within 2 business days after the supplier or marketplace return system confirms that its required refund condition has been met. Supplier reimbursement to ESAVEY is handled separately and does not delay an otherwise approved customer refund. A bank or card issuer may require an additional 5–10 business days to post the credit.

To start a return, submit a request through your customer account or contact info@esavey.com with the order number. Items sent without authorization may not be accepted.